Frequently Asked Questions 

FAQs

How Can I Contact Melting Clock?

Contact info@meltingclock.co 

Business Address: 2312 Old Barton Chapel Rd. Augusta, Ga 30906

How Long Does It Take To Receive a Shipment?

Free Premier ShippingTransit Times range from 12 to 20 days. Average delivery time is around the 12 day mark, but shipments can take up to 20 days to be delivered. Once an order has shipped, a confirmation email including a Tracking Number will be sent.

What is Melting Clock?

We are a clock marketplace located in Augusta, Ga.

How do I cancel an order?

Melting Clock handles all orders using an automated shipping system. Orders that are in the "Fulfillment" stage are in the process of being shipped and cannot be canceled. To cancel an order after it has been fulfilled, you must wait until the shipment arrives and treat it as a regular return (a 25% restocking fee plus shipping charges will be deducted from the original purchase).  To cancel an order before processing begins, you must contact us before 3:30 pm EST. If you place an order after 3:30 pm, you must contact us by 3:30 pm the next business day.

What if my item is damaged upon receipt (due to mishandling by shipping carrier)?

If a shipment is damaged by the carrier, it is important for customers to accept the shipment & notify our customer service representatives within 2 business days. Please do not refuse the package as it will be refused by our Receiving Department & incur additional shipping charges. Our credits department is required to report a damaged shipment to the carrier within 2 business days, otherwise reimbursement for the shipment may be withheld. If the shipment is held longer than 2 business days, it may be treated as an incorrectly ordered shipment

What countries do you ship to?

We ship to the US, UK, Canada, Australia and New Zealand.

What is your Return Policy?

Melting Clock customers have up to 30 days after receiving their shipment to return an item. A 25% restocking fee will be applied & shipping charges not refunded. Return Policy does not apply to Promotional Items. All promotional item purchases are final.